Privacy Policy

(hereinafter, “the Company”, “We”, “Us” and the like) is firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy Policy (hereinafter, “this Policy”), the User (hereinafter “the User”, “you”, “your”) of QR Now (hereinafter, “the/our app”) will find all the relevant information to better understand what We do with his/her personal data. If you do not agree with this Policy, please do not access and use our Website.

We may update this Policy according to new legislative or jurisprudential requirements and/or business needs, among others reasons. Any updates or modifications of this Privacy Policy will be considered applicable from the moment of their publication on the Website. Therefore, the User is recommended to review this Policy regularly. This Policy will always be available on the Website so that the data subjects can consult it at all times.

What Does Personal Data Mean?

For the purposes of this Privacy Policy, "personal data" means all data that identifies you or that could be used to identify you, such as the identification data you provided when registering on our website or when contacting our Customer Service Team, and/or other information provided by browsing this website or from your IP address.

Who is your personal data controller?

(hereinafter, “the Company”, “We”, “Us” and the like) is the controller of the personal data the Company collects and processes in order to provide the Services offered through the present website.

What does this Policy apply to?

This Policy applies to the personal data that We collect and process from you as a User and/or Customer of our Website as well as the services offered within it.

Please bear in mind that in order to access and use our Website you must be older than fourteen (14) years of age.

Our Website may contain icons and/or links to redirect you to websites of third parties. In this sense, please note that these third party websites are not operated by Us, so We cannot assume any responsibility for the information and content provided by them and/or the correct provision of the functionalities and/or services offered by these third parties, since We have no control over this. These third party websites are bound by their own cookie and privacy policies and you must consult them for further information on how your personal data is processed by them.

When do We collect your personal data?

The personal data We collect from and about you is as follows:

Direct interactions: when you register on this Website, you create and, if appropriate, download a QR code, and/or you contact our Customer Service team by means such as the Website’s contact form, postal address, email or telephone number requesting for information.
Automated technologies: We may automatically collect information like your IP address, the sections you consult on our Website or the time that you remain on our Website by using cookies, whether our own or from third parties. You can consult our Cookie Policy to obtain more information about the cookies of our Website, their purposes and any other information of interest.
Payment data: We will only request your payment information once you have registered by creating an account on our Website in order to download and share a QR code. The captured data will be sent securely to our certified payment service providers for the authorization of the transaction. In no case do We visualize or access the complete data of your credit or debit card. It is the Customer’s responsibility not to enter, provide or send his/her card information through channels not authorized by the Company.

Please be informed that you only are required to provide the personal data and information strictly necessary for the fulfillment of the purposes detailed below. Therefore, not providing this information could result in the inability to assist you and/or address your informational requests, etc. With this in mind, please note that if you provide Us with more information than is expressly required, you consent to the processing of it for the informed purpose/s for which you’re sending it.

The User and/or Customer must provide accurate, updated and complete personal data and/or private information in order to fulfill the purposes detailed below. We will not assume any type of responsibility for circumstances that are beyond our reasonable control, such as being provided with erroneous, incomplete and/or fraudulent information from the User.

If you provide Us with personal data from third parties, whether these minors or adults, you guarantee to Us that you have informed them about the purposes for which their personal data will be processed by the Company and that you have obtained, if appropriate, their prior and express consent to communicate Us their personal data.

Equally, if you provide Us with the personal data of a minor, you guarantee to Us that you are his/her parent and/or legal guardian and/or that you have obtained the authorization of his/her parents or legal guardian to communicate the minor’s personal data with us. The Company will not accept any responsibility for any breach of this requirement.

If you, the User, are a minor, it is necessary to have the prior consent of your parents or legal guardians to include your personal data on his Website. The company will not accept any responsibility for any breach of this requirement.

Additionally, bear in mind that if:

The Company has received an adult’s personal data and/or private information in order to create a QR code on his/her behalf by an individual without having requested his/her express consent to communicate Us his/her personal data, the Company in such a case reserves the right to inform the data subject about how his/her personal data and/or private information has been collected and, where appropriate, will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this circumstances. In any case, the data subject will at all times have the possibility to object to the processing of his/her personal data by the Company, in which case, We will proceed to cancel the user’s account as well as other measures that are considered appropriate.
The Company has received a minor’s personal data and/or private information to create a QR code provided by an individual who is not his/her parent and/or legal guardian, as soon as the Company detects and/or becomes aware of this situation, it will proceed to take the appropriate measures to fix the situation.

What do We use your personal data for?

Please be informed that you only are required to provide personal data and information that is strictly necessary to fulfill the purposes explained below. In this regard, if you provide Us with more information than is expressly required, you consent to its processing for the purpose(s) for which it was granted.

Having said that, We use your personal data for the following purposes:

To manage the creation, storage and sharing of QR codes provided through our Website;
To collect the fees of the subscription plans to the services offered through the Website, the verification of your payment information, accountancy and billing tasks;
To manage and address your information queries regarding our Website and/or services offered through it, as well as your claims or requests, through one of our several means of contact, about Us and/or our services and/or to attend to your assistance and refund requests;
To carry out periodic checks against fraudulent, unauthorized or illegal activity on/or through our Website;
To comply with our legal obligations, legal requirements, laws, and regulations and/or to respond to judicial, police or the corresponding authorities’ requirements;
To protect, investigate, and deter fraudulent, unauthorized, or illegal activity on/through our Website;
To improve our Website’s functionalities and services offered by analyzing disaggregated data not associated with a particular user’s personal information.

Remarks

For security reasons, in the event you contact the Customer Service, they may ask you to provide personal data and/or information to verify your identity and that you are our Customer, before proceeding to address your request.
When applicable, if you contact our Customer Service via telephone, your phone call will be recorded for security purposes and to improve the quality of the telephone service, this being a standard practice in many companies. You will be informed in advance that your call will be recorded and you will also have access to the information on how the Company processes the personal data you will be required to provide during the call to verify your identity as a Customer and the subscription plan you have contracted in order to properly attend to your request. Please be informed that your call will only be recorded if you give us your express consent for it, which will be understood to be granted if you do not hang up and wait to be attended to by an agent from the Customer Service team. If you do not want to be recorded, then you must hang up and not continue with your call and contact our Customer Service by email info@qrnow.com .
The Company will not be responsible for any graphic content, information and/or document that the User (Customer) may upload for creating a QR code which contains personal data of a third party without having the prior consent from the data subject. In the event of violating any of the applicable data protection regulations, the User (Customer) will be solely responsible for said non-compliance.
The Company will not be held responsible if the User (Customer) uploads graphic content, information and/or document to this website in order to generate a QR code that may result in a non content restricted or prohibited by law and/or that may result in content that is unsuitable and/or inappropriate for viewing and/or sharing because it affects a person's privacy, self-image and/or other protected right of an individual.

What is the legal basis for processing your personal data?

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason(s) why We collect and process your personal data. In almost all cases the legal basis will be:

The execution of the contract that you provided Us with for the processing of your personal data in order to be able to provide you with the Services offered through the Website and other purposes informed at the time of collection of your data.
The consent you provided us, among others, in order to contact our Customer Service Department, including contacting them by means of telephone.
To comply with our legal obligations and/or to attend administrative, judicial, police, or the corresponding authorities’ official requirements.
Our legitimate interests in (i) offering an enhanced user experience when you access and use the Website and operating it efficiently, (ii) providing advertisements to users according to their interests; (iii) monitoring fraudulent activity in order to preserve the security and integrity of our Website; (iv) defending and addressing our rights in the event that a claim regarding our Website and/or Services may arise.

How long do We keep your personal data for?

We will keep your personal data only for as long as it is necessary to fulfill the purposes for which they are being processed and, beyond that, your personal data will be retained, and securely blocked, for the necessary retention period to meet our legal obligations and/or for our legitimate reasons (i.e to address claims in connection with the services offered through the Website; to finish the investigation of detected fraudulent or illicit activity).

Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.

Who do We share the User’s personal data with?

We may communicate your personal data to the following third parties, including but not limited to:

(i) our main service providers, where appropriate;
(ii) our own organization or other organizations within our group or under the same parent company, including the merchant of records if applicable;
(iii) other providers such as Google Inc;
(iv) administrative, police or judicial authorities as long as the data is required in accordance with the applicable law and regulations;
(v) law firms to respond to claims regarding our Website or services offered through it;

The third parties mentioned above may have their headquarters outside the European Economic Area (EEA), therefore, your personal data will be object of international transfers. In any event, if a personal data international transfer is deemed appropriate, We inform you that We will only transfer personal data to recipients located in countries that ensure an adequate level of data protection or, failing that, offer the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, in order to ensure that your personal data is properly protected and that your individual rights and freedoms are guaranteed. In this regard, please be informed that the third parties mentioned above are committed with standard contractual clauses approved by the EU Commission certification in case of transfers to the USA.

How do We protect your personal data?

Your trust is very important to Us. For this reason, your personal data is stored confidentially and securely in our information systems. We have established the appropriate technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use, and illegal or unauthorized disclosure.

What rights do you have and how can you exercise them?

You may exercise your data protection rights (i.e access, erasure, etc) by written request addressed to our Company to the following email: info@qrnow.com and/or by telephone.

As a general rule, We will respond to data protection rights requests within one (1) month. Occasionally, this period may be extended by two (2) further months where necessary, taking into account whether your request is particularly complex or you have made several requests. In this case, We will notify you of this event and explain the reasons for the delay to you.

Finally, We inform you that should you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, especially if you consider that your data protection rights have not been adequately addressed.

We remain at your disposal for any doubts or questions you may have about this Policy, please contact Us by email at info@qrnow.com.